Privacy policy

Who is responsible for your information

Relational Wellbeing Therapy is responsible for the personal information collected and used through this website and as part of my counselling practice.

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For data protection purposes, I am the data controller.

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If you have any questions about how your personal information is handled, you can contact me using the details provided on this website.

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Personal information

When you contact me to enquire about counselling, I may collect information such as your name, telephone number, email address and any details you choose to provide about the reason for your enquiry.

 

If we agree to work together, I may also collect further information that is relevant to our counselling work, such as your address, GP details, emergency contact information and relevant health or personal information.

 

I only collect information that is necessary for responding to your enquiry, providing counselling and managing our work together.

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Lawful basis for using your information

Data protection law requires me to have a lawful basis for collecting and using your personal information.

When you contact me to enquire about counselling, or while we are working together, I process personal information where it is necessary to take steps towards providing counselling or to fulfil our counselling agreement.

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Some of the information you share with me may be considered special category information, for example information relating to your physical or mental health. I process this information where it is necessary for the provision of counselling and handle it in accordance with data protection law and my professional obligations regarding confidentiality.

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Where I need to retain limited information after counselling has ended, I may do so where there is a legitimate reason for doing so. Client records are retained for six years after counselling ends and are then securely destroyed or deleted.

 

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How I store your personal information

Personal information is stored securely and access is limited to me. Depending on the type of information, records may be held electronically or in paper form using appropriate security measures.

 

Further information about how I collect, store and protect personal information is provided in the GDPR information given to clients when counselling begins.

 

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Enquries and contact

When you contact me through this website, by email, telephone, text message or voicemail, I will use the information you provide to respond to your enquiry, answer any questions you may have and, where appropriate, arrange a consultation or counselling appointment.

 

You are free to choose how much information you provide when making an initial enquiry, although I may need some basic contact information in order to respond to you.

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Retention of enquiries and messages

Emails, text messages and voicemails relating to an enquiry are kept only for as long as they are needed to respond to the enquiry and manage any follow-up contact.

 

If an enquiry does not lead to counselling, this information is deleted when it is no longer needed for that purpose.

 

If counselling begins, relevant contact details or other information may form part of my client records and will be managed in accordance with my data retention arrangements.

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Client records and retention

During counselling, I may keep brief records and notes relating to our work together.  Counselling notes are stored securely and retained for six years after counselling ends. At the end of this period, they are securely destroyed or deleted.

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Other personal information relating to our work is kept only for as long as it is needed for the purpose for which it was collected, or where I have a professional or legal reason to retain it.

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Who I may share your information with

I do not sell or use your personal information for marketing purposes, and I only share information where there is a legitimate professional, legal or safeguarding reason to do so.  As part of my professional practice, aspects of my client work are discussed in clinical supervision. Wherever possible, information is shared in a way that does not identify you.

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In some circumstances, I may need to share relevant information with another professional or organisation, for example where there is a serious concern about safety, where you have given me permission to do so, or where I am legally required to disclose information.

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Personal information may also be processed by trusted technology or service providers that I use to operate my practice, such as services used for website enquiries, email communications or secure data storage. Where this applies, I remain responsible for ensuring that your information is handled appropriately.

 

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Your rights

You have rights in relation to the personal information I hold about you. These may include the right to request access to your information, including information held within your counselling records, ask for inaccurate information to be corrected, and in some circumstances request that information is deleted or that its use is restricted.

 

If you would like to exercise any of these rights, or have a question about how your personal information is handled, please contact me directly.

 

You also have the right to raise a concern about the use of your personal information with the Information Commissioner’s Office (ICO).

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Data protection concerns and complaints

If you have a concern or complaint about how I have collected, used, stored or shared your personal information, please contact me directly using the contact details provided on this website.

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I will acknowledge any data protection complaint within 30 days and will take appropriate steps to look into your concerns and keep you informed of the outcome.

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If you remain dissatisfied, you also have the right to raise your concern with the Information Commissioner’s Office (ICO).

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Cookies

This website uses cookies and similar technologies to help it function properly and to understand how visitors use the site. Cookies are small files or pieces of information that may be stored on your device when you visit a website.

 

Some cookies are necessary for the website to operate. Others may be used for purposes such as measuring website traffic and understanding which pages visitors find most useful.

 

I use Google Analytics to help me understand how the website is being used. Information collected through analytics may include details such as pages visited, approximate location, device or browser information, how you arrived at the website and how long you spent on particular pages. I use this information to help improve the website and do not use it to identify individual visitors.

 

Where required, you can choose whether to accept non-essential cookies through the cookie controls provided by the website. You can also manage cookies through your browser settings.

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External Websites

This website may contain links to external websites that are not operated or controlled by Relational Wellbeing Therapy.

 

I am not responsible for the privacy practices, content or security of those websites. If you follow an external link, you may wish to review that website’s own privacy policy.

 

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Changes and Updates

I keep this privacy policy under review and may update it from time to time to reflect changes in my practice, the way I handle personal information, or relevant legal and regulatory requirements.

 

The date of the most recent update will be shown on this page.

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Latest update: August 2026.