PRIVACY POLICY

Relational Wellbeing is registered with the ICO and is required to be open and transparent about the manner that personal information is gathered and stored.

Personal information

During your initial consultation session, you will need fill out a registration form (contract agreement) which asks for: name, DOB, phone number, email address, residential address, emergency contact number, partner’s information if applicable, occupation, gender, medical details. To view a copy of the registration form, click here.

How we store your personal information

Click here to view the GDPR form which details how Relational Wellbeing gathers and stores your personal information.

Website

www.relationalwellbeing.co.uk provides an online contact form with which to contact us by. By using this form, you are asked to submit the following pieces of personal data: name, contact number, email address, DOB, referral source, plus any additional information you choose to submit.

We use this information to assess how best to serve you, how best to contact you, answer any questions you may have and arrange appointments for an initial session.

Contact form messages are received by us in email form. All email addresses and email conversations are kept by us during the length of the contract and deleted once the therapeutic contract ends. The same applies to any text conversations or voicemail messages.

Your contact phone number, which may be stored on a mobile phone unit as well as online in the cloud during the length of the contract, will also be deleted once the therapeutic contract ends.

By visiting www.relationalwellbeing.co.uk website, you accept and consent to the terms described in this privacy policy.

Transmission of data via the website is not secure or encrypted and thus may be at risk of interception, loss or corruption. Upon receipt of your personal data, we are committed to managing it as securely as possible and we have robust methods and procedures in place to ensure this (as outlined in the GDPR downloadable form).

Managing Personal Information

We will not sell, distribute, lease or pass on your personal information to third parties unless we are required to do so by law. You may request details of your personal information we hold about you under the GDPR (2018). If you wish to exercise this right, please write to: Martin Dewberry, 24b The Barons, St Margarets, Twickenham, TW1 2AP. If you believe any information about you is incomplete or incorrect, please write to the above address if you wish to have it amended.

Cookies are small files which need permission to be added to your hard drive. They help analyse web traffic, amongst other uses, and help web applications respond to you as an individual, tailoring its operations to your needs by gathering and recalling information about your choices and preferences. We may use traffic log cookies which help identify which pages of our website are being used by you – this in turn helps us provide a better website by understanding which pages are more useful than others. Cookies do not permit us access to your computer or any information about you except the information you choose to send us.

Cookies can be accepted or declined, however declining cookies may prevent you from accessing or using all of our website. Search the internet to find out more about how cookies work.

We also use Google Analytics (GA) as a statistical tool to help us identify certain aspects of website traffic and use. This includes (but not limited to) geographical location, IP address, browser type and version, OS, page views, how you were referred, how long you stayed, date and time of website visit and whether or not you are a new or repeat visitor. Information gathered by GA may be used to enhance our website for the benefit of site visitors.

External Websites

We present links to other websites that are not controlled by us and therefore we are not responsible for your information in relation to their privacy or protection policies.

Changes and Updates

We may amend or update this policy at any time without direct notice to you. Updated policies will be published on the website by way of notice.