Fees are charged per session and are payable by cash or card on the day, unless we have agreed otherwise.

If a payment remains outstanding, it will need to be settled by the following session for counselling to continue. Ongoing non-payment may result in our work together coming to an end.

Sessions cancelled with less than 7 days’ notice incur a cancellation fee. Where possible, I may be able to reschedule the session, in which case you would only pay for the rescheduled session and not the cancellation fee.

Rescheduling cannot be guaranteed, as it depends on both our availability. If a suitable alternative cannot be arranged, the cancellation fee will still apply.

Sessions cancelled within 24 hours are charged at the full session rate.

If you are running late or are delayed on your way to the session, please let me know by phone, text or email.

If you arrive after the scheduled start time, the session will still finish at the usual time and the full session fee will apply.

Once the scheduled session time has begun, the appointment cannot be retrospectively cancelled or rescheduled. If you do not attend, it will be treated as a missed session and charged at the full rate.

Your personal information, including your name, address and contact details, is stored securely and treated as private.

When discussing my client work in supervision, I do not share information that would ordinarily identify you.

Your identifying information will not be shared with others unless I am legally required to disclose it. Further information about confidentiality and its limits can be found below.

You are welcome to contact me between sessions regarding appointments, cancellations or other practical matters relating to our work together. However, therapeutic conversations are generally kept within our scheduled sessions rather than continued through email, text or telephone contact between appointments.

I am an accredited member of the British Association for Counselling and Psychotherapy (BACP) and work within its Ethical Framework.

If you have any concerns about our work together, I would encourage you to raise them with me so that we can discuss them openly. You can also find information about BACP’s complaints procedure on the BACP website.

Discounted rates are available for students undertaking counselling or psychotherapy training for the duration of their course.

If your course ends while we are working together, the standard session fee will then apply.

Discounted rates are available for individual counselling only.

A missed session is one that is not attended without prior notice or contact and is charged at the full session rate.

If you miss a session and would like to arrange an additional appointment, this can be booked separately and will also be charged at the usual session rate.

If you think you may be unable to attend, please contact me as soon as possible.

If you are unsure how the missed sessions policy applies to your circumstances, please ask.

What you share with me in counselling is treated as confidential. I will not ordinarily share what you tell me with other people without

your consent.

There are, however, limits to confidentiality. If I become seriously concerned that you or another person may be at risk of significant harm, I may need to share relevant information with an appropriate person or service. I may also be required to disclose information where there is a legal obligation to do so.

I undertake regular clinical supervision as part of my professional practice. This involves discussing aspects of my client work with another suitably qualified professional, who is also bound by confidentiality and professional ethical standards.

Wherever possible, I would aim to discuss with you first if I believed it was necessary to share information outside of our counselling relationship.

I may decline to offer counselling if I believe that I am not best placed to meet your needs, or if another form of support would be more appropriate.

If you attend a session under the influence of alcohol or other substances to a degree that affects your ability to engage safely in counselling, I may need to end the session. The full session fee would still apply.

I regularly review our work together and may recommend bringing counselling to an end if I believe that continuing is no longer appropriate or beneficial. Wherever possible, I would discuss this with you and consider what other support or options may be helpful.

Although counselling usually takes place weekly, there may be occasions when sessions are paused because of holidays, other commitments or planned time away.

Where possible, we will give each other reasonable notice of any planned breaks and agree when sessions will resume.